The Brand Of The Courageous And Brave

What are we about: inspiring individuals to personify their Courage and Bravery. We achieve our mission by creating and providing Enhanced Tech Apparel and Products (ETAP).

THADDEA wants its customers to experience and enjoy the quality of our products but more importantly, we want you to be 100% satisfied. Our Consumer Affairs initiative is developed to ensure our customers have input in the process as well as access to THADDEA resources to enable them to have a memorable THADDEA.com shopping experience. Our customer help departments are listed to help assist you with questions or concerns.

Contact US

For help ordering or regarding orders, please email or call our office. If for any reason a customer service representatives is unavailable to take your call then please leave a message and the first available representative will return your call.

Customer Help

1-866-354-8354

Email

You can email us anytime Monday-Sunday at .
Emails are returned within one business day.

THADDEA Corporate Office

120 Suburban Rd., Suite 102
Knoxville, TN 37923, USA
 
Monday-Friday:
9am-6pm EDT
Saturday & Sunday:
Closed

Placing Orders

Searching For Products

To find products located on the site use the menu selections located across the top of the page, these selections allow you to browse the site by product, gender and category. Also, located in the upper right corner of every page is the search box, you can use this feature to search for specific products. To find out more information about a specific product, click on the name of the product, or the image and you will be able to view the product's detailed information.

Please be aware: When you place an order online an email address will be needed. If you wish not to place your order online or do not have an email address, then you can call a Customer Help service at 1-866-354-8354 to place your order. For additional help email us at

Adding Products In The Merchandise Cart

To add a product and/or accessory to your merchandise cart, select the size, quantity and color (if available) and then click on the "Add to Cart" button. If you wish to continue browsing click the "Continue Shopping" button or click "Proceed to Checkout" to begin finalizing your order. By clicking the "View Cart" link on the screen, you can view the items in your merchandise cart at any time. This enables you to remove a product, empty the cart, update quantities or add items.

Please be aware: When you place an order online an email address will be needed. If you wish not to place your order online or do not have an email address, then you can call a Customer Help service at 1-866-354-8354 to place your order. For additional help email us at

Completing Your Order

Before you begin to finalize your order, make sure you review all of the items in your merchandise cart. If you decide you want to completely remove the product then click the "Remove Product" button. Once the items you wish to buy are in your merchandise cart, click the "Proceed to Checkout" button.

Pending Charge on Account Statement

When you place an order you may see a $1 pending charge debited from your account. This charge is a pre-authorization that verifies the billing information you provided. The value will be credited back automatically to your account within 3 to 5 business days or after your order has shipped.

Checkout-Login Problems

If you are a registered member of THADDEA.com and cannot remember your Login ID and Password when you checkout then click "forgot your password" to get help with your account. If you are still having problems entering your account when you checkout then please email or contact us at 1-866-354-8354.

Shipping And Billing

After you have clicked the "Proceed to Checkout" button, you will be requested to provide your shipping and billing information, select a shipping method and choose a method of payment. We accept PayPal, American Express, Visa, Discover Card and MasterCard (we currently do not offer gift certificates of vouchers). Make sure when using a credit card that you do not use dashes or spaces.

Ship Order To Multiple Addresses

We apologize, but at this time an order cannot be shipped to multiple addresses.

Save Shipping And Billing Address

You can save your shipping and billing addresses by selecting the New Customer (Register as a customer) option in the Proceed to Checkout box prior to proceeding to finalize your order.

Note: If you chose not to save your shipping and billing addresses then select New Customer (Skip registry).

Reviewing Your Products

Before you decide to confirm your order, please review all of the information you have provided us and make any modifications to your information before clicking the "Process Order" button. Once your order has been placed, a confirmation page with your confirmation number will appear indicating to you that your transaction is complete. We will send you two e-mail messages; first, a confirmation e-mail message notifying you of your purchase, and a second confirmation e-mail message letting you know when your order has been shipped.

Payment Options

We accept the use of PayPal and the following U.S. issued credit cards: American Express, Visa, Discover Card and MasterCard for online payments. American Express, Visa and MasterCard are also accepted debit cards.

PayPal Payment

If you have a PayPal account then you can use it to purchase your order. To setup a PayPal account or questions about PayPal call or send an email to and a representative will be able to assist you. PayPal also has a that contains a comprehensive information database where you can enter a question into the search box to receive an answer.

To contact PayPal directly call:

Customer Service: 1-402-935-2050 (U.S. Number)

Monday - Friday:
4am - 10pm PDT
Saturday & Sunday:
6am PDT - 8pm PDT

Credit Card Payment

Enter your name exactly as it appears on your credit card, provide the card number, billing address, type of card, card security number and select the expiration date. This information is required to finalize your order and confirm your credit card information. Charges to your card will be applied within 48 hours of placing your order.

To change, delete or make corrections to saved credit card information, "Login" to your account.

Note: Credit cards that are issued from banks outside of the U.S. are not accepted. Credit cards that are issued inside of the U.S. must contain a U.S. billing address.

Saving Products

To save your products in the shopping cart select "Save Cart." This will save your products until you finalize your order or decide to delete your products.

Note: Saving products in your cart does not guarantee the products will be available to buy when you return to purchase them.

Gift Certificates and Vouchers

We apologize, but currently we do not offer gift certificates or vouchers. We hope this doesn%u2019t case any inconvenience.

Gift Messaging and Packaging

We apologize, but currently we do not offer gift messaging or packaging. We hope this doesn%u2019t case any inconvenience.

Change Your Order

If you need to make a change to your THADDEA.com order then please call us at 1-866-354-8354 or email us at Monday-Friday, between the hours of 9am to 8pm EDT. Please contact us as soon as possible because orders begin processing 30 minutes after being placed, which gives us a brief period of time to make changes.

If you have received a shipping confirmation number via email then your order will be sent. When your order arrives you can return it for a refund or replacement. Follow the return instructions found in the package the product was shipped. If there was no return form in your package then you can print a .

Secure Orders

When you provide us with personal information, we employ a variety of security actions to keep your information safe. We use secured networks that protect your personal information and are only accessible by authorized personnel who are required to keep the information confidential. When you access your personal information or place an order using personal information such as, a credit card number, name, and address; it is transmitted via SSL Secure Socket Layer. SSL technology is encrypted into our databases and is only to be accessed by authorized personnel. SSL is the industries standard encryption technology that ensures safe online transactions. When you see the letters "http" in the URL change to "https," this indicates you are in a secure area employing SSL; in addition, your browser may display a pop-up message stating that you're about to enter or leave a secure area. Utilizing a browser that is SSL capable will ensure that your personal information is encoded/encrypted when it is sent over the Internet.

To insure the server you are accessing is secure, locate and identify the verification symbol, which indicates a form of a SSL server. You should find the verification symbol to be located near the bottom of the checkout page where your credit card information is inputted. Ultimately, if you register an account with our website, your personal information is protected by the password you provided when you created your account. Make sure to always keep your password and login information private. You should be the only one with access to your personal information. Also, remember to sign out of your account and close the browser window when you have finished viewing our website. This helps to ensure others cannot access your account, especially if you are using a computer that is shared with someone else or accessing a computer in a public place.

Unfortunately, there is no data transmission over the Internet and no data storage that can be protected 100% of the time. Therefore, while we strive to protect your personal information against unauthorized access and disclosure, we do not warrant or guarantee the absolute protection of any personal information you transfer to, from or through our website. However, we will notify you if we have been made aware there has been a security breach involving your personal information stored by THADDEA or for our Company. By disclosing your email address to us for any reason, you explicitly agree to receive electronic notice from us in the event of such a security breach.

Note: If your credit or debit card is used without your authorization then you must report it to your Card Company.

Card Company

If you have any questions concerning a transaction then please contact your credit or debit Card Company.

Registration Policies

To help make your online shopping experience faster and easier, you can with www.THADDEA.com. By using an email address and password of your choice, you can access your account online to add, delete or change information stored in your account.

If you chose to access your account on a public computer, we highly recommend you sign out of your account and close your browser when finished. The information that has been stored in your account will still remain with us but it will not be accessible to anyone else using that computer.

Users are encouraged to create an account on www.THADDEA.com. This benefit gives you the ability to review past orders, and easily access your shipping and billing information with your created username and password. Also, a registered online customer may be asked for some additional information.

If you wish not to have an account then you will be considered a "Guest" visitor. This will prohibit you from having access to past orders, or the ability to store your billing and shipping information on our site.

Note: We apologize but at this time we do not offer account registration to International Consumers.

Shipping Charges and Services

Shipping Rates

Please see the list below for domestic shipping types and charges.

Domestic Shipping Charges

Ground *USPS Priority Mail 2 Day Select Next-Day Air
UPS UPS UPS UPS
(1-5 business days) (1-3 business days) (2 business days) (Next business day)
Under - $49.99 $7.00 $10.00 $10.00 $25.00
$50.00 - $149.99 NO CHARGE $10.00 $10.00 $25.00
$50.00 - $149.99 NO CHARGE $10.00 $10.00 $25.00

* Alaska and Hawaii

Note: Shipping rates are subject to change based on the changes implemented by the courier. THADDEA does not ship to U.S. post office boxes.

Delivery Services

We deliver only on business days, Monday-Friday (except on holidays). Orders will be processed (pending credit card approval) and delivered by UPS and/or USPS unless otherwise stated. Shipping originates from Knoxville, Tennessee.

If an order is placed Monday-Friday prior to 3pm EDT then it will ship the same business day. Orders placed after 3pm EDT on Monday-Friday will ship the next business day.

Note:

  • If an order is suspected of fraud then THADDEA.com reserves the authority to withhold the purchase. A THADDEA.com representative will contact customers affected by this action.
  • THADDEA does not accept credit cards that are issued from banks outside of the U.S.
  • Information that cannot be verified by THADDEA.com on an order will be subject to cancellation without prior notice.

U.S. Shipping Address Restrictions

Orders placed on www.THADDEA.com can be shipped to the continental U.S., Alaska and Hawaii. Orders to Alaska and Hawaii are shipped via 3 Day Select.

THADDEA does not provide shipping to the U.S. Territories of Puerto Rico, U.S. Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia, international reshippers, or businesses that forward packages to international addresses.

APO/FPO Addresses

THADDEA's creation was inspired by our troops so we are honored to support them. We will ship to our troops stationed both in the United States and abroad through the Army Post Office (APO) and Fleet Post Office (FPO) system. The APO addresses are used for Army and Air Force and FPO addresses are used for Navy.

Please provide the information for one of the following when shipping to an APO/FPO address:

  • Enter your unit # and box # for Army, Navy and Marines;
  • Enter the ship name and hull # for ships; or
  • Enter the PSC # and box # for Air Force

APO and FPO orders are shipped to the following regions:

  • AE (Armed Forces Europe): Military personal stationed in Europe, Canada, Africa or the Middle East
  • AA (Armed Forces Americas): Military personal stationed in the Americas
  • AP (Armed Forces Pacific): Military personal stationed in Asia or the Pacific

APO/FPO Shipping Charges

USPS First-Class Package Service International®
(15-25 business days)
Under - $49.99 $10.00
$50.00 - $149.99 $10.00
$150.00 and over $10.00

Note: To ship to an APO or FPO address, select the "APO/FPO Address" in the "Customer Account/This is required for future login" section and proceed to provide the required information in the checkout process.

For more information on APO or FPO shipping please visit or contact us Toll Free at 1-866-354-8354. We can also be contacted via email at .

International Shipping

Yes, THADDEA provides international shipping. International customers will be contacted via e-mail or by phone if shipping charges and/or time of delivery period are projected to change. All applicable shipping, duty fees, and VAT charges will be placed on your order, which will be reflected at your checkout. Any additional payment fees or sales tax associated with delivered products outside the U.S. is the responsibility of the customer. All International shipments except for Canada are shipped via USPS First-Class Package International Service®. Canada shipments are shipped via UPS Standard.

International Shipping Charges (except Canada)

USPS First-Class Package International Service®
(10-15 business days)
Under - $49.99 $30.00
$50.00 - $149.99 $30.00
$150.00 and over $30.00

Canada Shipping Charges

UPS Standard
(6-10 business days)
Under - $49.99 $25.00
$50.00 - $149.99 $25.00
$150.00 and over $25.00

In order to avoid extra shipping charges, international orders that contain any out-of-stock products will not ship until all products are in stock.

Note: At this time THADDEA only ships to the following international countries: Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand and United Kingdom.

If you are shipping the order to a U.S. address but have a credit card with an issued billing address outside of the US, Canada, or European country then please contact us Toll Free at 1-866-354-8354 or via email at .

For more information on international shipping charges, go to or . If you need further assistance with shipping costs then please contact us Toll Free at 1-866-354-8354. We can also be contacted via email at .

Confirmation of Order

Once your order is placed we will send you an email confirmation. Please be sure to provide a valid e-mail address when placing your order so you can receive a confirmation.

Tracking an Order

Once your order is shipped we will send you an email with the tracking number. You can track your domestic or international order by visiting or , depending on the carrier service. To track your APO or FPO order please visit .

Your order may be delivered sooner or later depending on unforeseen order processing factors, weather delays or other factors.

If you have lost or forgotten your order information or tracking number, then please email us at . Please provide the name on the order, billing and shipping address information, Email address and payment type.

If you still need assistance obtaining your information then please contact our Customer Help service at 1-866-354-8354.

Note: Depending on the type of delivery service you selected please allow 2 to 3 business days after you have placed your order before checking the status of your order.

Note: If you have more than one tracking number, this is because we had to package your order in more than one box. All boxes that we ship contain a tracking number.

Return/Exchange Policies

Performance Policy

THADDEA wants its customers to experience and enjoy the quality of our products but more importantly we want you to be 100% satisfied. We expect our products to fit better, wear exceptionally and outperform all others. Our products exemplify the highest quality because they are made to represent you...the Courageous and Brave.

THADDEA.com Return/Exchange Policy

If for any reason you receive a defective product, wrong size or are just not happy with your purchase then please send it back and we will gladly refund or exchange the product. If a product you purchased is defective then please call or email us immediately so we can get your information and identify your order.

The refund or exchange of a product is based on the following conditions:

  • In most cases, THADDEA.com allows you to return your purchase for any reason within 30 days of the shipment date. If it's been more than 30 days, you can still return your purchase for a full refund as long as it hasn't been used.
  • Any product that contains a cut, tear, stain, or any other form of damage is not an excepted return. Other restrictions apply.
  • THADDEA reserves the authority to restrict returns.

Note: Some products you receive may carry a specific return policy and therefore, the above stated conditions do not apply. Use the return policy information, which came with your product for details and instructions.

Return Instructions:

Locate the Return/Exchange label that came with your order and fill out the appropriate information. If you cannot find the form then please print out the and complete the information on the form. If you still have your original package then you can use it to return your product. Return your product(s) to:

THADDEA Returns Department
120 Suburban Rd., Suite 102
Knoxville,TN 37923, USA
 

Please Be Aware:

  • We suggest you ship your return package with a certified mail carrier, one that can track packages. FedEx, UPS, USPS and other carrier companies provide this service.
  • We do not assume any liability for a misplaced or lost shipment.
  • C.O.D deliveries are not accepted.
  • Returned packages must include a return address. Any package received that does not display a returned address on the outside of the package will be destroyed, and THADDEA will not replace or be held liable for the contents contained within the package.
  • Place and securely seal your return information in the return package (in the original package if possible) and attach the return label. If using the original packaging then attach the return label so it covers up any previous delivery addresses or barcodes (if possible).
  • Credited refunds will be made to the form of payment used for the original purchase of the order.
  • Exchanges are conditioned on the availability of a product. If the product is not available then a refund will be issued.
  • Exchanges are returned by Ground service only with no charge to the customer.
  • Products being returned must be prepaid (if you are NOT REGISTERED with THADDEA).
  • If you are a THADDEA MEMBER your returns are free. Your returns will be sent to us via Ground service.
  • We will email you a return label or if you choose have a return label mailed to you via standard USPS delivery.

THADDEA.com Refund Information

The minimum time it takes for us to process returns is 24 hours from the time it's received at our distributing location. Once we receive your returned order and process it then we will notify you via e-mail. When returns are received you can expect a refund within 30 days. Refunds are processed to the form of the original payment, and credit card refunds shall appear on your statement within two or three billing cycles. All product and tax amounts will be refunded or credited.

Note: Shipping charges will be included in your refund only if an incorrect item was shipped, damaged in transit or if a product showed defects.

Gift Returns

If a person returns a gift that you purchased for them and you used your credit card to purchase the gift then you will be refunded the credit.

International Return Instructions

If you would like to return your international purchase then locate the Return label that came with your order and fill out the appropriate information. If for any reason you cannot locate the Return label then please print out the and complete the information on the form. If you still have your original package then you can use it to return your product. For questions regarding your return you can contact our Customer Help service at 1-866-354-8354 or email us .

Return your product(s) to:

THADDEA Returns Department
120 Suburban Rd., Suite 102
Knoxville, TN 37923, USA


Please Be Aware:

  • We suggest you ship your return package with a certified mail carrier, one that can track packages. FedEx, UPS, DHL and other carrier companies provide this service.
  • We do not assume any liability for a misplaced or lost shipment.
  • C.O.D deliveries are not accepted.
  • Returned packages must include a return address. Any package received that does not display a returned address on the outside of the package will be destroyed, and THADDEA will not replace or be held liable for the contents contained within the package.
  • Place and securely seal your return information in the return package (in the original package if possible) and attach the return label. If using the original packaging then attach the return label so it covers up any previous delivery addresses or barcodes (if possible).
  • Credited refunds will be made to the form of payment used for the original purchase of the order.
  • Products being returned must be prepaid.
  • Depending on the country and region you live, it may take 4 to 6 weeks for your credit to be processed.
  • The amount of the refund will include the items you returned, custom tariffs, and any taxes paid on the original order.
  • All charges that were incurred will be refunded at the same exchange rate that was in effect when the order was purchased.
  • The original and return shipping charges are not refundable.

International Requests for an Exchange

At this time we do not process exchanges. However, you can return your original item for a refund and place a new order for any apparel or product item.

THADDEA Products

Sizing

Please review our to help you determine the proper clothing size that fits you best.

Innovative Apparel Information

Innovative Apparel represents the enhanced tech apparel names used in THADDEA's apparel lines. These names can be found with each product that contains Innovative Apparel along with a description of the technology to help you better determine your needs.

Wash and Care Instructions

To help your THADDEA apparel and products stay looking new and perform even longer then it's important to follow washing instructions. These washing instructions will be found on the care label of each individual apparel or product. Below are some guidelines for washing:

Thaddea - Size Chart
Thaddea - Size Chart

Color of Product

Once you receive a product, you may find that the color of the product is different from what was shown on your screen. Color monitors have different color settings, which can cause a variation of how colors appear on monitor screens. This could have been the difference between what was shown on the site and the actual product you received. If you need any further information then please contact us.

Customer Help

1-866-354-8354

Email


Emails are returned within one business day.

Availability of Apparel & Products

Apparel Selection

To find the newest in THADDEA apparel and products, visit THADDEA.com. Every piece of apparel and product THADDEA has available is found on the site. If you have any questions regarding our items, please email or contact our Customer Help department.

Customer Help

1-866-354-8354

Email

Emails are returned within one business day.

Out of Stock

If you try to place an item in your merchandise cart that is unavailable at the time, an indicator will pop-up alerting you that the product you selected is out of stock. If you would like to know when we are expecting to get the product back in stock or if the product is going to be re-stocked then send us an email and we will let you know.

Email

Emails are returned within one business day.

Note: If an order is processed for an inventory item that is out of stock, then a Customer Help assistant will contact you.

Backorders

At this time we do not take backorders for inventory items found on our site. The only time backorders are accepted is when we have "Pre-Purchases" for exclusive debut products.

THADDEA Catalogs

At this time we are not mailing out any form of catalogs. Please go to to view all of the apparel and products we have available in our inventory.

THADDEA APPAREL

Shop now at THADDEA.com and receive Free Domestic Ground Shipping on all orders over $49.99.

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